Private Policy

PRIVACY POLICY

Last Updated: September 18, 2026

At Fern Mountain Living, LLC ("Fern Mountain Living," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (fernmountainliving.com) or book a stay at any of our properties (Black Fern Cabin, S I L A, or Table Rock Ridge).

By accessing our site, making a reservation, or communicating with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information directly from you, automatically through your interaction with our website, and from third-party services that support our operations.

A. Personal Information You Provide Directly

  • Booking & Contact Details: Name, email address, phone number, billing address, and mailing address.

  • Guest Verification & Stay Information: Names of additional guests, arrival/departure dates, vehicle registration details (if requested for parking/access), and special stay requests.

  • Communications: Any information provided when contacting us via email, site contact forms, phone, or messaging platforms.

B. Payment Information

All payment transactions are processed securely through our third-party payment gateway, Stripe. We do not collect, store, or process full credit card numbers or sensitive payment details directly on our servers. Your payment data is handled in accordance with Stripe’s Privacy Policy and PCI-DSS compliance standards.

C. Automated Information & Cookies

  • Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and access times.

  • Cookies & Tracking: We use cookies and similar tracking technologies to maintain site functionality, remember your preferences, and understand site usage. You can manage cookie settings directly in your browser.

2. How We Use Your Information

We use your personal data for legitimate business purposes, including:

  • Processing Reservations: Confirming bookings, processing payments via Stripe, and managing your stay itinerary.

  • Guest Operations & Communication: Sending automated check-in instructions, keyless door entry codes, house rules, and responding to guest inquiries via our property management system (Hospitable).

  • Customer Support: Addressing questions, providing local recommendations, and handling stay feedback or issues.

  • Marketing & Promotions: Sending newsletter updates, returning-guest discounts, or seasonal promotions (you may opt out at any time).

  • Legal Compliance & Security: Enforcing our Rental Agreement, verifying guest identity, preventing fraud, and complying with local legal or tax requirements.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We share your information only with trusted service providers who assist us in operating our direct booking platform and properties:

  • Hospitable (Property Management System): We use Hospitable to sync bookings, manage guest communications, and automate guest access messaging.

  • Stripe (Payment Processing): To process payments securely for bookings, deposits, or extra service fees.

  • Property Access & Smart Home Providers: Information (such as your phone number or guest name) may be shared with our keyless lock system (e.g., smart lock integrations) to generate unique, secure door codes for your stay.

  • Service Providers: Cleaners, maintenance teams, or local service personnel only as needed to facilitate your stay.

  • Legal Requirements: We may disclose information if required by law, subpoena, or government regulation, or to protect the safety, rights, or property of Fern Mountain Living, our guests, or others.

4. Direct Booking & Guest Communication (SMS / Email)

By providing your mobile phone number and email during booking or inquiry:

  • You consent to receive transactional communications (e.g., booking confirmations, check-in instructions, digital door codes, emergency property alerts) via email or SMS message.

  • Standard message and data rates may apply for text messages.

  • You can opt out of promotional communications at any time by clicking the "Unsubscribe" link in emails or replying "STOP" to SMS messages. (Transactional messages regarding active bookings will still be delivered).

5. Data Security & Retention

We implement administrative, technical, and physical security measures to safeguard your personal information against unauthorized access, loss, or alteration. However, no internet transmission or electronic storage is 100% secure.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with accounting and tax compliance regulations, or resolve disputes.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or update the personal information we hold about you.

  • Request the deletion of your personal information ("Right to be Forgotten"), subject to regulatory, legal, or accounting obligations.

  • Opt out of marketing emails or promotional communications.

To exercise any of these rights, please contact us at stay@fernmountainliving.com.

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our tech stack, legal requirements, or operational practices. The revised policy will be posted on this page with an updated "Last Updated" date.

8. Contact Us

If you have questions or concerns regarding this Privacy Policy or our data practices, please reach out to us:

Fern Mountain Living, LLC

Laurel Highlands, PA

Email: stay@fernmountainliving.com

Phone: 312.339.1140

Website: https://www.fernmountainliving.com